Probe Idea being more efficient to in responding back to Probe Idea visitors, here is the list most frequently asked questions (FAQs), which may help you in answering your questions.

Probe Idea

How does Probe Idea travel booking work?

You As Prober:

The simplest way to explain, how Travel Booking works at Probe Idea is:

  • Choose a service you want, be it a Multi-Day travel package or a day tour.
  • Read carefully all the information provided exclusively within includes and excludes section.
  • Select the payment option, enter the payment details and proceed with the booking.
  • You will receive a payment confirmation and booking voucher along with the travel options you have selected and paid for. The email will have all the contact details of the supplier and Probe Idea where you need to contact to proceed with the bookings.
  • Reconfirmation is not required, but you may contact the Travel Agent/ Supplier to reconfirm as you all the contact information is provided on the booking voucher.

You As Probe Idea Supplier:

  • Register yourself as Travel Agent/Supplier onto Probe Idea website.
  • List all the product with complete information (Days Tours and Mutli-Day Travel Packages) that you would like to offer to Probe Idea Customers.
  • You will receive a notification each time a successful booking is made.
  • Your responsibility to contact the customer and reconfirm all the details.
  • Once a booking is made, your responsibility is to make the arrangements to successfully conduct the Day Tour or a Multi-Day Travel Package and make sure the customer is given the experience that is promised by you.
  • You can review and check all the bookings, payments within your probe Idea supplier account.

Note: It is always a good practice, to give your best prices to your products listed online.

What is the benefit of using Travel Blog?

Lately I’ve been experiencing many benefits of being a travel blogger, and I’m enjoying it! People go on writing and sharing best practices about traveling and how to become a successful traveler, and it certainly is by no means easy, but sometimes I think it’s good to remind yourself and other readers of the huge positives of this life, and use them to balance out any negatives.

  • The Travel Blogging Community: Feeling part of the whole traveling community.
  • Meeting other travel bloggers: A great exposure and meeting new travellers around the globe.
  • The feeling of being super cool: Travelling is experience that you would love to share with others. 
  • Creative Travel Planning: The knowledge you may get, while exploring other traveler experience.
  • Travel: Opportunities for you get ready for your next travel trip.

General

What is the currency of UAE?
The local currency of UAE is AED (Arab Emirates Dirhams) that is also simply referred to as Dhs (Dirhams).
Where could I exchange foreign currency?
With a number of money exchange counters dotted across the malls, shopping centers, main streets and banks. It is not at all a tedious task to exchange currency in Dubai. Moreover, most shopping areas, banks and ATMs accept credit cards.
How about the weather condition in Dubai?

Due its location in Arabian Desert, Dubai is usually characterized by hot, humid climate for most part of the year. During summer months, the temperature can go up to 40 to 45 degree Celsius. Alternatively, the winter that runs from November to April is pleasant, refreshing, and healthy as temperature drops down to around 25 degree Celsius or even less, especially in December – January months.

Is it allowed to consume alcohol in Dubai?

Dubai’s law strictly forbids the intake of alcohol in public spaces and while driving. However, alcohol consumption is permitted in bars attached to hotels, clubs, restaurants, and private functions.

What is Dubai’s time zone?

The time zone of Dubai is GMT/UTC +4 hours.

Which are the major mobile phone providers in Dubai?

Du and Etisalat are the major telecommunication service provides in the UAE.

How to get around in Dubai?

Public transport means, managed by the RTA (Roads & Transport Authority), is perhaps the best way to move around in Dubai. These include public buses with inter-emirate services, taxis, and metro rail network comprising red and green lines.

Payment Terms

What are the available modes of payment on Probe Idea?

If you make a payment AS:

  • Prober Users, We accept ONLY, all major Credit/Debit Cards methods of payment.
  • Supplier, Cash or Corporate Cheques with Bankers Card, all major Credit/Debit Cards, Bankers Draft or Online Transfer are all acceptable methods of payment. Cash or Corporate Cheques with Bankers Card, all major Credit/Debit Cards, Bankers Draft or Online Transfer are all acceptable methods of payment.
  • Corporate Client, Cash or Corporate Cheques with Bankers Card, all major Credit/Debit Cards, Bankers Draft or Online Transfer are all acceptable methods of payment.
Is my Online Transaction secure when I use my Credit Card?

We guarantee your transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available. Since we utilize secure servers powered by sophisticated technology to encrypt your data, you can be assured of a safe financial transaction.

Does Probe Idea incur additional charge for making payment by credit card?

To cover the hefty bank charges that we expend to process your payment via credit card, Probe Idea charges a nominal surcharge.

Is it possible to make payment through bank transfer?

If you make a payment AS:

  • Prober Users, We accept ONLY, all major Credit/Debit Cards methods of payment.
  • Supplier, Cash or Corporate Cheques with Bankers Card, all major Credit/Debit Cards, Bankers Draft or Online Transfer are all acceptable methods of payment. Cash or Corporate Cheques with Bankers Card, all major Credit/Debit Cards, Bankers Draft or Online Transfer are all acceptable methods of payment.
  • Corporate Client, Cash or Corporate Cheques with Bankers Card, all major Credit/Debit Cards, Bankers Draft or Online Transfer are all acceptable methods of payment.
What is your cancellation or refund policy?

In regards to the payments policy, it is good practice to inquire with Probe Idea before you do any bookings online for any kind of service.

Day Tours:

  • Each Day tour will have a different cancellation policy. It is best to read the cancellation policy provided in the description of the Day Tour listed.
  • General Probe Idea Cancellation Policy published are, if a Day Tour is cancelled 24hrs prior to the tour start timing, 100% amount will be refunded. (However the bank refunding charges will apply)
  • If a Day Tour is cancelled 24hrs prior to the tour start time, 0% will be refunded.

Note: It is always a good practice to read the cancellations and refund policy carefully for each Day Tour before you book or decide to cancel. Cancellation of any Day Tour is subject to Travel Agents discretion that are highlighted as in the product listing. Services that incur cost of pre-booking cannot be refunded and when cancelled will have no refunds.

Multi-Day Tours (Travel Packages):

  • Each Multi-Day Travel Package will have a different cancellation policy. It is best to read the cancellation policy provided in the description of the Multi-Day Tour (Travel Package) listed.
  • General Probe Idea Cancellation Policy published are, if a Multi-Day Tour Travel Package is cancelled 24hrs prior to the tour start date, 100% amount will be refunded. (However the bank refunding charges will apply)
  • If a Multi-Day Tour Travel Package is cancelled 24hrs prior to the tour start time, 0% will be refunded.

Note: It is always a good practice to read the cancellations and refund policy carefully for each Multi-Day Tour Travel Package before you book or decide to cancel. Cancellation of any Multi-Day Tour Travel Package is subject to Travel Agents discretion that are highlighted as in the product listing. Services that incur cost of pre-booking cannot be refunded and when cancelled will have no refunds.

Travel Gift Vouchers:

  • Cancellation of a Travel Gift Voucher is non-refundable. 0% amount will be refunded.
Am I entitled to a refund if my tour gets cancelled as a result of force majeure?

If any Day Tour or a Multi-Day Tour Travel Package is cancelled, missed or delayed due to force majeure or circumstances beyond our control, refund will be done at Probe Idea sole discretion. We will try to coordinate with our Travel Agents and arrange available similar alternative of original trip value. However, it depends on its availability.

Can I get a refund on unused or partially unused services?

Probe Idea not provide any refund in part or full for unused or partly unused services.

What are the procedures to cancel a reservation and request a refund?

Probe Idea requires the notification of your tour cancellation, regardless of its cause, to be in writing. Raise a cancellation request through the Log In Details or simply an email would be enough. Make sure that you are raising a cancellation request prior to your tour date and time. But cancellation requests will be processed only during our office timing. Once we receive your cancellation request, we’ll inform you through e-mail or telephone regarding the confirmation of the cancellation, along with the fee that will be deducted from the refund amount.

How long will it take for the processing of refunds?

It normally takes up to three to four weeks for the processing of your refunds, depending on the service purchased.

Do you provide money back guarantee?

Based on the type of services purchased, we provide money back guarantee. But this is subject to terms and conditions.

Will I get a refund if I get late for pick up and the driver leaves?

No. In case of delay the driver will inform and then leave. In this case you will be charged no show charges and will not receive any refund. Additional there will be no refund incase the driver is not able to you at the pickup location provided by you.

Visas/Entry Permits

Do I need to obtain a visa to enter Dubai as well as UAE?

Visa is mandatory for all non-UAE citizens to travel to UAE. Nevertheless, this is not applicable for citizens of the GCC nations, such as Saudi Arabia, Bahrain, Qatar, Kuwait, and Oman.

My kid is 2 years old. Does he also require a visa to enter the UAE?

Yes, all infants and kids travelling with their parents will require a visa to enter the country.

What countries are eligible for visa on arrival in Dubai?

No prior arrangement for visa is required for nationals visiting to Dubai from certain European, North American, and Far East countries. These include Australia, Austria, Belgium, France, France, Germany, Iceland, Hong Kong, Singapore, Japan, Malaysia, Portugal, UK, and USA, among others. Since the list of visa-waiver countries is subject to change, be sure to inquire with your local embassy or airlines service provider to update yourself on the latest visa policies, before your visit to Dubai.

What are the different types of visas that I can apply for?

Different visa types are: 14 Days Visa, 30 Days Visa and 90 Days Visa.

What are the documents required to apply for a visa?

For your electronic visa, you’ll have to submit passport-size colour photo, along with a scanned copy of your passport with minimum six months validity at the time of travel.

Before how many days of my intended visit to Dubai, I must apply for a visa?

Though it will take only 4 to 6 working days for the processing of your visa, it is recommended to apply for visa 15 to 30days prior to your travel date and even before booking an Airline Ticket. This will help for on-time processing of visa while assuring you of a hassle-free travel to UAE.

Can I book my ticket before applying for a visa?

Yes, you can book your tickets to Dubai before applying or processing of visa, However it is recommended to apply for visa in advance before booking an Airline Tickets. This will help for on-time processing of visa while assuring you of a hassle-free travel to UAE.

How many days will it take for issuing a visa?

It will take about 4-6 working days.

Is visa fee refunded in case my application is rejected?

No, The visa fee is not refunded as the UAE immigration authority do not recompense for the rejected visa applications.

Can I reapply for a visa? 

Yes, you can apply for visa again, provided you carefully meet qualifying norms.

What is the mode of receiving a visa?

Once your visa is processed and approved, it will be sent to your email since the travel visa approved is an E-Visa and is good to travel to UAE.

What are the consequences of extended stay without the renewal of visa in UAE?

Besides facing legal actions and payment of hefty overstay penalty, you may not be able to apply for UAE visa in future.